I’m not sure if it was Demetre’s last blog post or the deafening crush of hearing “Twitter” come from every web, marketing, entertainment etc. person for the last few months, but it’s abundantly clear that Twitter is not going anywhere, and that’s a good thing.

Not to recant on my previous post regarding Twitter’s penetration – and after re-reading it, I realized that I sounded as if “your mom having a twitter” was a bad thing. Quite the contrary, it’s a fabulous thing for the web and for my industry. For at it’s most basic level, anything that keeps people using and talking about the internet is good for interactive shops.

That’s why I was especially stoked to see this New York Times article talking about how small businesses are using Twitter to get their name out there and connect with other customers and businesses.

One quote I found particularly poignant was the following from Anamitra Banerji, who manages commercial products at Twitter:

“We’re finding the emotional distance between businesses and their customers is shortening quite a bit.”

I think this is the real value in Twitter – immediacy & intimacy. Whether it’s breaking news spreading like wildfire through the “Twitterverse” (please slap me for using that term) like Michael Jackson’s death, or an impromptu Dave Chappelle appearance turning into a gathering of thousands of people, to much smaller scale things like that New York city street vendor broadcasting his location and menu items for that day, there’s nothing fresher on the web than a tweet. Read the rest of this entry »